There is a free speed upgrade to 750 mbps for customers who sign up for the 250 mbps Fioptics Internet plan at Cincinnati Bell. The offer is only for the 500 customers who are interested with an internet plan that has faster speed. Customers who want to upgrade must chat with a representative. The representative will tell you what to do to upgrade your account to 750 mbps internet speed. There is a blue banner that will pop up at the bottom of Cincinnati Bell homepage. You simply click on it and it will pop up a chat window to connect with a representative.